Frequently asked questions

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We are located at 603 W 59th Ave, Vancouver. And operate by appointment only for e-commerce order pickups. In some cases, we also allow local pickups for customers who prefer not to travel to our main location in Coquitlam. The website operates 24 hours a day. For scheduled pickups, we are available from 8:30 a.m. to 10:00 p.m., Monday to Friday.

The website operates 24 hours a day. For scheduled pickups, we are available from 8:30 a.m. to 10:00 p.m., Monday to Friday.

PICKUPS: All pickups are scheduled in advance. RETURNS: We do not accept returns on custom-made products. For this reason, we send a professional to your location to confirm all measurements and ensure the correct installation and functionality of custom items such as shades, blinds, and other made-to-measure products. Returns are accepted only for non-custom items.

All pickups must be scheduled in advance.

Yes, with prior appointment you can pick up or drop off the product you would like to have repaired. Please note that all pickups must be scheduled in advance. **** This policy is in place to avoid any frustration, as we are not able to accommodate walk-in or unscheduled pickups.

Our team works efficiently to fabricate and install your custom window treatments with industry-leading turnaround times.

Yes, we specialize in both residential homes and commercial installations. We use heavy-duty hardware and high-performance, fire-retardant fabrics suitable for offices, municipal offices, and retail spaces in BC.

Because all our shades are custom-made to your specific window dimensions, we provide personalized quotes rather than flat-rate pricing. This ensures you only pay for the exact size and specifications your windows require.

Yes, we offer professional, free in-home consultations throughout the Lower Mainland, including Coquitlam and Vancouver. Our specialists bring samples to ensure the perfect fit and fabric selection for your space.