1. Overview

We value transparency across every stage of purchase and manufacturing. Therefore, we have established clear guidelines regarding our return and exchange policy, based on the custom-made nature of our products and manufacturing technical requirements.

2. Policy for Blinds (custom-made)

Attention: We do not accept returns, exchanges, or cancellations for blinds orders once confirmation is given and production has begun.

Because each blind is produced strictly to custom measurements based on the exact specifications (width, height, control type, and finishes) provided or approved for your specific space, the product is entirely personalized.

Therefore, it is not possible to reuse or resell the product to another customer, since the dimensions, cuts, and characteristics of a window differ entirely from one environment to another. We strongly recommend careful review and double-checking of all measurements prior to finalizing your order.

3. Policy for Accessories and Hardware

Unlike custom-made products, we accept returns and exchanges for hardware, brackets, replacement parts, and standardized accessories, provided they strictly meet the following conditions:

• The item must be in perfect condition, without any defect from use (such as scratches, broken parts, etc.) or evidence of installation.

• The product must be returned in its original and unaltered packaging, containing all components, manuals, and factory accessories intact.

• Return Location: Items must be delivered directly to our head office in Coquitlam.

• The timeframe for requesting a hardware return must comply with the conditions established at the time of purchase.

4. Commitment to Quality

Our team remains fully available to assist with technical questions, measurement verification, or prior guidance, ensuring your project is executed to perfection from the start.